*Payment and Dispatch

Payment and delivery conditions


1) Prices and payment conditions

1.1 Unless specified otherwise in the Vendor’s product description, the prices shown are total prices inclusive of VAT at the statutory rate. Any additional delivery or shipping costs are specified separately in the respective product description.

1.2 In the case of delivery to countries outside the European Union, other costs may be incurred in individual cases for which the Vendor is not responsible and which the Customer shall bear. These include, for example, costs for money transfers by financial institutions (e.g. transfer fees, exchange rate commission) or import charges or taxes (e.g. customs duties). Such costs may also be incurred in relation to money transfers if delivery is not to a country outside the European Union but the Customer makes payment from a country that is outside the European Union.

1.3 The payment option(s) is/are communicated to the Customer in the Vendor’s online shop.

1.4 On selection of a payment method offered by PayPal, the payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”) under the PayPal conditions of use, which can be accessed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Customer does not have a PayPal account, under the conditions for payment without a PayPal account, which can be accessed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

1.5 By selecting the payment method "Amazon Payments", payment will be processed by the payment service Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter "Amazon"), subject to the Amazon Payments Europe User Agreement, available at https: / /payments.amazon.de/help/201751590. If the customer selects "Amazon Payments" as the payment method in the online order process, he also issues a payment order to Amazon by clicking on the button that concludes the order process. For this case, the seller already declares the acceptance of the offer of the customer at the time in which the customer triggers the payment process by clicking the button concluding the order process.


2) Delivery Times

The following table shows the standard delivery times according to our shipping service provider (applies to mainland), if the order is received by 2 PM on working days. Delivery times for shipping to islands may vary. Delivery is on working days (Monday to Friday). There will be no delivery on Saturdays, Sundays and public holidays. Did you order many products with various delivery times? Then the longest delivery time applies to the entire order. Please note that public holidays or a seasonally high volume of parcels can delay delivery by our parcel service providers.

Country Delivery time in days
Belgium 2
Bulgaria 4
Denmark 2
Germany 1-2
Estonia 3
Finland 3
France 2
Greece 5
United Kingdom 2
Ireland 2-3
Island 5
Italy 2
Croatia 3
Latvia 3
Liechtenstein 2
Lithuania 3
Luxembourg 2
Malta 2
Netherlands 2
Norway 3
Austria 2
Poland 2
Portugal 3
Romania 3
Sweden 2
Schwitzerland 2
Slovakia 2
Slovenia 2
Spain 3
Czech Republic 2
Hungary 2
Cyprus 2


3) Delivery and shipping conditions

3.1 Delivery of the goods is carried out by shipment to the delivery address given by the Customer, unless otherwise agreed. In processing the transaction, the delivery address specified in the Vendor’s order process is definitive.

3.2 If the transport company returns the goods to the Vendor because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful shipment. This does not apply if the Customer has exercised his cancellation right effectively, if he is not responsible for the circumstance that led to the impossibility of delivery, or if he was temporarily prevented from accepting the service offered, unless the Vendor gave him appropriate notice of the service in advance.

3.3 For logistical reasons, it is not possible for the Customer to collect the goods.

3.4 Vouchers are provided to the Customer as follows:
- by e-mail

3.5 Licence keys are provided to the Customer as follows:
- by on-screen display


 4) Shipping costs

Country Shipping Costs
Germany 5,90 €
Germany (Islands) 16,90 €
Belgium, Denmark, Liechtenstein, Luxemburg, Netherlands, Austria, Poland, Switzerland, Czech Republic 8,90 €

France, Italy

10,90 €

Estonia, Latvia, Lithuania, Monaco, Portugal, Spain, Sweden, Slovakia, Slovenia, Hungary

14,90 €
Finland, Norway 19,90 €
Croatia, Romania 29,90 €
Bulgaria, Bosnia and Herzegovina, Greece, Iceland, France (European Islands), Greece (European Islands), Netherlands (European Islands), Norway (European Islands), Portugal (European Islands), Sweden (European Islands), Serbia, Spain (European Islands) 34,90 €
Malta, Cyprus 250,00 €
France (Caribbean, Atlantic, Pacific, Indian Ocean Islands), United Kingdom (Caribbean, Atlantic, Pacific, Indian Ocean Islands), Netherlands (Caribbean Islands) 330,00 €
United Kingdom 20,00 €


Plus 26 € fee for custom clearance for Iceland, Norway, Switzerland

Plus 10 € fee for custom clearance for United Kingdom

Free shipping from 150,- EURO value of goods in the EU (mainland only)

Free shipping from 350,- EURO value of goods in the EU (mainland only)

The choice of the best possible transport company for the order is up to the seller.


5) Retention of title

If the Vendor provides advance performance, it shall reserve title to the goods delivered until complete payment of the purchase price due.